For roughly four years now, we’ve been practicing OBM (Open Book Management) here at MMD. The main tool used in the OBM process is a whiteboard in our office, which allows our staff and even our customers to see every detail of our entire financial...
My name is Kat Kresic. I’ve never seen the movie Frozen or gone to a Taylor Swift concert, but one thing I can lay claim to is that at the age of 44, I’ve got 8 successful blog posts under my belt. Before I started doing...
I’ve shared before in my blog posts that at MMD, oftentimes we make decisions that prioritize doing the right thing over profiting. It’s not that trying to increase profits is “the wrong thing”, obviously, but I think that if you’re going to intentionally try to...
At 1:45pm on a recent Friday, I was getting ready to leave work and head to O’Hare to catch my flight to Miami, where I would be spending five days with my business mastermind group, Zing Train Round Table. (This is a group of small business...
One thing that not everyone knows about MMD is that for ten years now, we’ve quietly been collecting and recycling the aerosol marking paint cans used by our customers. We’ve been doing this for free for all this time, and it even costs us money...
“Why would you do that?” is a question I’m constantly being asked here at MMD. Whether it’s our free warehouse snack bar (which the UPS guy loves), our bathroom “girl drawer,” or the launch of Flat Can Recycling, our aerosol paint can recycling program, people are...
My company, MMD, recently received a 1-star review online. The customer said he would never come to MMD again, that the service is slow, and that “the owner doesn’t even know what she’s talking about.” I was in bed with my fiancé Patrick when I read...
I remember it like it was yesterday: There I was, sitting in my dad’s car, wearing my brand new power suit from The Limited. It was my first time being invited along to meet a customer, and all I could smell was my dad’s Speed...
Hey there - I’m Kat Kresic, Head Honcho here at MMD! Recently I’ve been thinking a lot about how my company does things significantly differently than, well, ANY of the other businesses (that I’m aware of, at least) in our industry. One of the key components of...